Refund Policy

At AI Spot, a division of Ultimate Vision LTD, we offer a 30-day refund policy. This means you have 30 days after receiving your AI-driven service or product to request a refund if you’re not satisfied with your purchase.

To initiate a refund, please reach out to us at info@aispot.co.uk. Upon accepting your refund request, we may require you to provide certain details for verification purposes, such as the email address associated with your purchase.

Please remember, all refund requests must be made via email, including any relevant account details or changes made to them.

We will assist you through the steps necessary to process your refund. Refunds or returns requested without prior communication will not be accepted.

Policy:

If you are not entirely satisfied with your purchase from AI Spot, you have the right to request a full refund within 30 days from the date of purchase, no questions asked.

  • Request Submission: To request a refund, contact our customer support team within 30 days of your purchase. Providing details of your transaction will help expedite the process.
  • Processing: Our team will review your request upon receipt. If it falls within the 30-day window and meets our refund criteria, we will process your refund promptly.
  • Refund Method: Refunds will be issued using the original method of payment. The timing for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
  • Exceptions: We aim to accommodate all refund requests; however, there are instances where refunds may not be granted. This includes situations of Terms of Service violations or misuse of our services.

While our policy is no-questions-asked, we value any feedback regarding your reason for the refund as it helps us improve our services.

Refunds:

Upon receiving and inspecting your refund request, we will notify you of the approval status. If approved, the refund will be processed back to your original payment method within 10 business days. Note that your bank or credit card issuer may require additional time to process and post the refund.

If you have not received your refund after 15 business days of approval, please contact us at info@ultimatevision.uk.

For any questions regarding returns or refunds, please contact us at support@ultimatevision.uk.